Frequently
Asked Questions
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What is the charge for calibration and maintenance for MLA Pipettes?
Complete information about our calibration and repair services is available in the Support area of this web site under “Service”. Routine turnaround time for these services is two business days
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What is the CTQ program?
Our Commitment to Quality program (CTQ) rewards our repeat and valued MLA-brand Tip users with a certificate which entitles you to have your pipette calibrated or repaired without cost. Mechanical or digital, your pipette will be repaired completely free of charge when you return the CTQ Certificate to VistaLab Technologies along with your pipette.
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Why should I continue to use an MLA pipette?
MLA Pipettes are one of the most respected brands in the field of laboratory science, and have been a laboratory staple for an entire generation of scientists. MLA Pipettes offer proven reliability and are known to survive many years without breakage or need for recalibration. Crafted from precision engineered metal components, all MLA Pipettes carry a Lifetime Warranty. These pipettes are an ideal choice for short duration and infrequent pipetting needs where exposure to ergonomic risk factors is limited, while precision and accuracy remain essential.
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Do MLA tips fit the Ovation pipettes? Do Ovation tips fit MLA pipettes?
Yes
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Are MLA Pipettes “air displacement” or “positive displacement” pipettes?
Air displacement
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What is the recommended routine maintenance for an MLA pipette?
(1) Remove, clean, inspect and replace the nozzle insert as needed. (2) Wipe down the outer surfaces of the pipette with a soft cloth or tissue dampened with water to remove any dirt or powder residue from glove. (3) ·Lubricate the plunger and replace the inner seals as needed.
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Can MLA pipettes be calibrated by the user?
Yes. All MLA pipettes, except those with a selectable volume feature, can be easily calibrated by the user. The recommended procedure can be found under User Documentation.
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Are parts available for MLA pipettes?
Disposables and accessories such as nozzle inserts and seal kits are available for purchase in the Product area of this web site under “MLA Pipettes & Tips”. Parts, such as nozzle assemblies or plungers are not available. However, when sending the pipette to VistaLab Technologies for calibration, any parts needed are replaced at no additional charge. Complete information about our calibration and repair services is available in the Service area of this web site.
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How do I send in an MLA pipette for calibration, maintenance or repair?
Complete information about our calibration and repair services is available in the Support area of this web site under “Service”. Routine turnaround time for these services is two business days.
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What tips are available for MLA pipettes?
MLA-brand tips are available in small and large volume tip sizes. They are precision molded to the strictest dimensional standards for consistent tip-to-tip and lot-to-lot performance. A variety of packaging formats are available as well as specific tips that meet the certification requirements needed in many applications. See the Tips and Accessories section of this web site for more information.
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Why do I get different calibration results in my laboratory?
A number of things can cause calibration to be different in your laboratory from that performed in our factory: (a) Different method used to verify calibration (b) Different tips used ( c) Different techniques used (d) Different equipment (e) Different environment
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